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Frequently Asked Questions

What is Monet & Friends?

Monet and Friends – Life, Light & Colour is not an art exhibition in the traditional sense. It is an immersive multimedia art experience combining high-definition projections of Monet’s, and his impressionist peers’, paintings with digital surround sound.

Imagery and animations are projected at a scale that offers visitors the ability to see the details of the artist’s work like never before. More than 3,000 images transform each surface. However, there is no physical work by Claude Monet or other artists on display.

What is the best way to see the experience?

We encourage you to move around freely to view the experience from different perspectives, always mindful of other visitors in the venue.

What is SENSORY4™?

Developed by Grande Experiences, SENSORY4™ is a unique technological system that combines multi-channel motion graphics, cinema quality surround sound and up to forty high-definition projectors to provide one of the most exciting multi-screen environments in the world.

What are the opening hours of Monet & Friends?
First
Session
Final
Session
Monday, 3 May 2021 10am 4pm
Tuesday, 4 May 2021 10am 4pm
Wednesday, 5 May 2021 10am 4pm
Thursday, 6 May 2021 10am 4pm
Friday, 7 May 2021 10am 8pm
Saturday, 8 May 2021 9am 8pm
Sunday, 9 May 2021 9am 4pm
Monday, 10 May 2021 10am 4pm
Tuesday, 11 May 2021 10am 4pm
Wednesday, 12 May 2021 10am 4pm
Thursday, 13 May 2021 10am 4pm
Friday, 14 May 2021 10am 7pm
Saturday, 15 May 2021 9am 7pm
Sunday, 16 May 2021 9am 5pm
Monday, 17 May 2021 10am 6pm
Tuesday, 18 May 2021 10am 6pm
Wednesday, 19 May 2021 10am 6pm
Thursday, 20 May 2021 10am 6pm
Friday, 21 May 2021 10am 7pm
Saturday, 22 May 2021 9am 7pm
Sunday, 23 May 2021 9am 5pm
Monday, 24 May 2021 10am 6pm
Tuesday, 25 May 2021 10am 6pm
Wednesday, 26 May 2021 10am 6pm
Thursday, 27 May 2021 10am 6pm
Friday, 28 May 2021 10am 7pm
When should I arrive?

Please arrive about 15 minutes prior to the time displayed on your entry ticket for access to control, health and security checks. Due to the popularity of the experience, we may not be able to accommodate you if you arrive later than your ticketed session.

How much time do I need to see the experience?

Individual visit times will vary, but most visitors can anticipate spending 60 – 90 minutes. The main feature of the experience lasts approximately 45 minutes.

Is it suitable for children?

Yes, the experience has been designed to appeal to all ages. There is no minimum age to visit the experience.

Can I take photos and videos?

Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos. When posting images and comments on social media, please use the hashtag #monetandfriends so more people can see the experience through your eyes. Please be advised that flash photography is not permitted inside the SENSORY4™ gallery.

Do I need to purchase a ticket?

Yes, ticket bookings are essential, and we strongly recommend you book tickets online in advance of your visit. To ensure a comfortable and safe visit for all visitors, access to the experience is by timed entry. Book tickets here.

What are the ticket prices?

Prices and session times vary according to time and date. Please refer to Ticketek’s website for the official schedule and prices for the date you wish to attend.

Are there concessions or group discounts offered?

Yes, we have a special discount price for seniors, child, youth, and groups of 8+. Children under 4 years of age are FREE when accompanied by an Adult.

Can I buy tickets onsite?

Yes, there is a box office on site. However, advanced booking is recommended as you will have a better chance of securing your preferred time slot.

Is my ticket valid for another day?

Tickets are purchased for a specific time slot and will not be valid for entry on another day or time. We cannot guarantee access to the experience outside the hours indicated on your ticket.

COVID-aware

The exhibition space in the Royal Hall of Industries provides a safe, contact-free environment. The experience is designed to be a personal journey of exploration, allowing visitors to self-distance. Our top priority is to ensure the safety of our visitors and staff.

Do I need to wear a mask?

Masks will be required by all guests aged 12+ prior to entry and throughout the experience. If you have forgotten your mask, a disposable mask will be available for purchase.

Physical Distancing

Monet & Friends follows government regulations in regard to physical distancing. The Royal Hall of Industries allows for plenty of space to practice social distancing. As the event is ticketed, the organisers are able to control the number of people who can visit at any time. There will be floor markings and signage to help visitors maintain safe distances.

Hygiene and Cleaning

Hand sanitising stations are available on-site and good hand hygiene practices are encouraged for all visitors. Frequent cleaning and deep cleaning are scheduled as standard and according to Government regulations.

Is the venue accessible?

Yes, the Royal Hall of Industries is a wheelchair accessible venue.

Is the event itself wheelchair accessible?

Yes, the event space is wheelchair accessible

Are there wheelchairs to hire?

You are not able to hire a wheelchair, but you will be able to borrow one (this is on a first in first served basis).

Do I book a wheelchair when I book a ticket?

No, you do not have to book for wheelchair access

Can I bring my companion, and can they get a companion ticket?

Yes, you will be able to organise and collect your companion ticket at the box office on event day.

Is there accessible parking and bathrooms?

Yes, the venue has accessible bathrooms, and the Entertainment Quarter precinct has accessible car-parks.

Can I use Dine & Discover Vouchers for Monet and Friends?

We are pleased to announce NSW Dine & Discover Vouchers are now accepted at Monet & Friends Sydney.
Vouchers can be used when purchasing tickets for the event at the box office or inside at the Monet & Friends Cafe. Vouchers can’t be redeemed for online ticket purchases or go towards the purchase of alcohol at the cafe.

Are there autism friendly sessions?

There will be an autism friendly session on Sun 16 May at 5pm. Book tickets HERE

and access the Visual Story HERE

Created by Grande Experiences